Keith Smith - My Blog - Twitter @_KeithIT

Keith Smith - My Blog - Twitter @_KeithIT


Still a bunch of cool tools from Sysinternals

Friday, September 13, 2019 - Posted by Keith A. Smith, in Network, Microsoft


You can point your favorite browser to http://live.sysinternals.com/ to access to any Sysinternals tool. If you would like do it the "old school way" you can open up Windows Explorer (if you are on windows) and point it to \\live.sysinternals.com\ to browse and launch any Sysinternals app. These tools have been a staple for most of us that have been in field for a while now, it's good to see them still being developed.


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Error Solved 0x80070490 while activating product key win server 2019

Friday, August 23, 2019 - Posted by Keith A. Smith, in Microsoft

If you are getting error 0x80070490 while trying to active windows server 2019 in the gui try running the following command from an elevated command prompt

slmgr.vbs -ipk ABCDE-FGHIJK-LMNOP-DX3G-QRSTV  <--(place your product key here)

It should be successful. As a side note, I have found parts of GUI in windows server 2019 don't function correctly. An example I've seen is that when installing windows updates after the updates have installed and you click the restart now button. It throws an error which causes the operator to restart the server from the start menu options. Maybe Microsoft will address these issues in the near feature via a patch of some type.

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Escalations with the ManageEngine Servicedesk Plus

Thursday, August 22, 2019 - Posted by Keith A. Smith, in Automation

There is currently two ways to configure escalations with the ManageEngine Servicedesk Plus. One way is to configure SLA actions which you can do by watching this video https://www.youtube.com/watch?v=H6wAgjA5dGQ

What I'm going to focus on here is the way to create a manual escalation triggered by a technician in the ManageEngine Servicedesk Plus. The first thing you need to do is create a support group, e.g., Escalations - District technicians Tier2 then add the technicians you want to the group. Now you need to create a business rule with the following settings


The settings in this rule will execute during any request creation and edit at any time. Also, the criteria are to match all the group to perform action changes to the status on the request to "Escalated - In Progress" and set the level as "Level3". 

Now to test this, you could use a requester account to login to the ServiceDesk then raise a request. Now logout of the ServiceDesk and login into the ServiceDesk with a technician account that is not in the Escalations - District technicians Tier2 group. Locate the request and open it, now change the group to Escalations - District technicians Tier2 and save your changes. You should see that the level was set to level3, the group has changed to Escalations - District technicians Tier2  and the status says Escalated - In Progress. If you have technician auto-assign setup, it will automatically assign a technician from the Escalations - District technicians Tier2 group. You can also confirm these actions by reviewing the history tab on the request.

That's it. I hope this helps out a few people.

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Unitrends to Nakivo

Wednesday, December 12, 2018 - Posted by Keith A. Smith, in Network, VMware, Microsoft

Six years ago I was still using LTO tapes as a primary backup method with backup exec to backup several terabytes of data from various servers. Some of the backups would take days to complete; some would complete successfully while others would complete with errors and on the flip side the recovery of data would take even longer than the backups would conclude with the high chance that the one wouldn't be able to recover anything at all. It was well past time to move from tapes to a D2D for backups; I started performing bake off's between may products at the time. The unitrends solution beat all the other D2D solutions by a wide margin, one of the many things that I liked about unitrends was that they didn't charge per client and they had an appliance that they had built and would support. As time had progressed the unitrends solution started to show it's age and has become very costly at renewal time, this is something that I've experienced multiple times as I've implemented the solution at many organizations.  The renewal costs have pushed many customers to go back to the drawing board (as a lot of customers had built their entire DR/BC plans around the unitrends solution) and evaluate other solutions. The unitrends solution had been a go-to for me for a long time when it came to designing DR/BC architecture; I now find myself saying goodbye to the unitrends solution in favor of the Nakivo for a D2D solution. The Nakivo backup and recovery solution is entirely web-based and comes as a virtual appliance, a package on a NAS or can be installed on a server you provision running *nix or windows. I've found the transition to quite pleasant, the support has been very knowledgeable, and the administration has been straightforward to navigate.


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Installing Python 2 on Mac OS X

Thursday, October 11, 2018 - Posted by Keith A. Smith, in Automation, Linux

OS X comes with a large number of UNIX utilities, those familiar with Linux systems will notice one key component missing: a decent package manager. Homebrew fills this void.

Homebrew is a package manager for OS X. A package is a collection of code files that work together. Installing them usually means running a script (a bit of code) that puts certain files in the various directories. A lot of the packages you will want are going to have dependencies. That means they require you to have other packages already installed on your computer. Homebrew will find and install dependencies for you AND it will keep them organized in one location AND it can tell you when updates are available for them. On top of all of that it gives super helpful instructions when everything doesn't go smoothly. You can read more about it at Homebrew's website. For now, install Homebrew using the following line of code:

$ /usr/bin/ruby -e "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/master/install)"

The script will explain what changes it will make and prompt you before the installation begins. Once you’ve installed Homebrew, insert the Homebrew directory at the top of your PATH environment variable. You can do this by adding the following line at the bottom of your ~/.profile file

export PATH="/usr/local/bin:/usr/local/sbin:$PATH"

Now, we can install Python 2.7:

$ brew install python@2

Because python@2 is a “keg”, we need to update our PATH again, to point at our new installation:

export PATH="/usr/local/opt/python@2/libexec/bin:$PATH"

Homebrew names the executable python2 so that you can still run the system Python via the executable python.

$ python -V   # Homebrew installed Python 3 interpreter (if installed)


$ python2.7 -V # Homebrew installed Python 2 interpreter
$ python3 -V # Homebrew installed Python 3 interpreter (if installed)


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