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Edit self service port page video ManageEngine Service Desk

Sunday, September 17, 2017 - by Keith A. Smith

To edit the Watch this portal usage video link do the following

If you want to remove the Watch this portal video you need to execute an update query in the database. If you are using Postgres database connect to postgres ,

C:\ManageEngine\ServiceDeskPlus-MSP\pgsql\bin> psql.exe -p 65432 -U postgres -w servicedesk

and execute the below query,

UPDATE GLOBALCONFIG SET paramvalue=’false’ WHERE parameter=’SHOW_VIDEO_TO_USER’;



If you want to change the url to point to another video file do the following

To change the URL for the Portal Usage video, login as a user in the ServiceDesk Plus application. Right-click on the video link and select Copy Link location. Open a Note Pad and Paste the URL content.

The default original URL is:
http://www.manageengine.com/products/service-desk/video-zone.html?video=content4

 
To change the above url login as a Technician in ServiceDesk Plus. Go to Admin -> Translations under general and search for the above URL. When you get the URL, change it to the your required name. For example: http://www.keithit.com/videofile.extension . Save it and restart ManageEngine ServiceDesk Plus Service. In some cases it make take a few minutes for the changes to take effect.

I figured I'd write this up for anyone else that wants to make the changes to the self service port page video in the ManageEngine Service Desk. I’ve deployed this product a few times now, and it’s always one of my many to do items during the build process.


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